About Generali Global Health

Generali Global Health is a specialist healthcare division of Generali Group, one of the largest and most admired companies in the world. It has presence in more than 50 countries of the world, and has become a leading global insurer with 61 million customers, 69.7 billion Euro* in premiums.

The Challenges

Generali had plans to provide complete paperless services for their customers. An efficient Mobile App was required to help customers manage all policies from one place, stay connected with agents, buy and renew policies online.

To seamlessly have the access to manage all of their current policies
To stay connected with their agents
Buy & renew policies anytime, anywhere
Report & track claims efficiently

Business Solutions

During one year of our engagement with Generali, we created a web and mobile app design and developed native iOS and Android Apps . The app was a full fledged platform to connect all key stakeholders-Providers (Hospitals, Doctors, Clinics, Insurance Agents) and Customers. Through the app customers could connect with providers of their interest on the basis of various filters- location, facilities etc., and providers could refer Customers to the most suitable service Our interactive UX design allowed customers:

To seamlessly have the access to manage all of their current policies
To stay connected with their agents
Buy & renew policies anytime, anywhere
Report & track claims efficiently

Key highlights of engagement with Nickelfox

The approach adopted for the challenge was a hands on way of problem solving.

The key to the execution of the idea was in-depth market and customer research we had done and real time experiences we gained while working with our prestigious clients.

New app designs were developed in sync with specific requirements. The new application designs were then put through their paces via rigorous usability testing and quantitative benchmarking to ensure project objectives were met.